Refund policy

RETURN AND REFUND POLICY

Effective date: July 30, 2026

HIGH BROW LOW FUNCTION products are created specifically for each order. Please review product descriptions, color selections, and size charts carefully before placing your order.

Returns and Exchanges

Because our products are made to order, we do not accept returns or exchanges for:

  • Change of mind
  • Incorrect size selected by the customer
  • Incorrect color selected by the customer
  • Preference regarding fit or style
  • Incorrect or incomplete shipping information supplied by the customer

This policy does not limit any rights available to you under applicable law.

Damaged, Defective, or Incorrect Items

Please contact us within 30 days of receiving your order if your product arrives:

  • Damaged
  • Defective
  • Misprinted
  • Different from the product ordered

Include your order number, a description of the problem, and clear photographs showing the entire product and the affected area.

After reviewing the claim, we may provide a replacement or refund when the item qualifies. You do not need to return the product unless we specifically instruct you to do so.

Lost Packages

Packages believed to be lost in transit must be reported within 30 days of the estimated delivery date.

Before contacting us, please verify the shipping address, check with household members or neighbors, and contact the local carrier or post office.

Packages marked as delivered by the carrier are reviewed individually and are not automatically eligible for replacement or refund.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

If an order is returned because an incorrect or incomplete address was provided, the customer may be responsible for additional shipping charges before the order can be resent.

Order Changes and Cancellations

Orders enter production quickly. Contact us immediately if you need to request a change or cancellation.

Once production has begun, the order cannot normally be changed or canceled. Submitting a request does not guarantee that the order can be stopped.

Refunds

Approved refunds are issued to the original payment method. Processing and posting times may vary depending on the payment provider or financial institution.

Original shipping charges are not refundable unless the order was damaged, defective, incorrect, or otherwise required by applicable law.

Unauthorized Returns

Do not mail a product back without contacting us first. Unauthorized returns may not be accepted or refunded.

When a physical return is required, return instructions will be provided after your request has been reviewed.

Contact Us

For return, replacement, or refund assistance, contact HIGH BROW LOW FUNCTION through the Contact page located in the footer of this website.